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Guest Service Agent - Live on and Commute positionsFront Office

Green Island Resort

Guest Service Agent

  • Green Island Resort  
  • Located on Green Island (27km offshore from Cairns, Queensland)
  • Starting rate level 2 - $24.08 plus applicable penalties and allowances
    • Free daily returns to the Island from the Cairns Reef Fleet Terminal
    • Furnished accommodation for 2 night stay over
    • All meals prepared and provided by quality hospitality professionals  
    • Great Barrier Reef at your doorstep 

About the role

We are seeking a friendly and professional Guest Service Agent to join our team. In this role, you will be responsible for ensuring excellent customer service and creating a welcoming and efficient experience for all guests. As the first point of contact for guests, you will play a crucial role in providing a positive impression of our Island Resort.

As a Guest Service Agent, you will be responsible for checking guests in and out, handling inquiries and resolving any guest complaints or issues. You will also be responsible for providing information about our resort attractions, facilities and services. Exceptional communication and organizational skills are essential for this role as you will be responsible for managing guest reservations, maintaining accurate records, and coordinating with other Resort departments.

This position requires an individual who is detail-oriented, has a friendly and professional demeanour, and is able to remain calm and professional when working under pressure. Previous experience in a customer service role is preferred.

This position requires a commitment to stay on the Island for a minimum of two nights per week, consecutive or as required as a commute staff member. Alternatively there are opportunities to be a live on staff member.

´╗┐Your key responsibilities will include:   

  • Greet guests in a warm and friendly manner and provide excellent customer service throughout their stay
  • Manage guest reservations including the check in and out process, ensuring all required documentation is complete and accurate
  • Manage guest inquiries and provide information about the resort hotel's facilities, services, and Island attractions, including resolving complaints in a timely and efficient manner
  • Manage cash reconciliations of all resort outlets including utilising pos and reservation software
  • Assist guests arriving and departing the island, transporting guests’ luggage to their accommodation using luggage carts, trolleys or other equipment


  • Stability in a long-established business proud of their inclusive culture and working environment
  • Discounted boat tours and cruises for family and friends
  • Discounted diving tours in Cairns and Port Douglas
  • Corporate discounts on private health
  • A wide range of special discounts with our industry partners and goods suppliers
  • Free snorkelling equipment available and discounted Outer Barrier Reef Trips, Glass Bottom Boat and other Island Activities.

To be on the forefront for this opportunity, you will:

  • Demonstrate customer service experience with excellent communication and interpersonal skills
  • Demonstrate organisational skills and attention to detail
  • Have a sound understanding of WHS
  • Have a current driver’s licence 
  • Be willing to work a 7 day rotating roster and be able to stay on the island for 2 nights per week
  • Have a knowledge of hotel reservation systems and procedures (desirable)
  • Demonstrate manual handling awareness and be willing and able to undertake manual handling tasks

About Green Island Resort

Green Island is a beautiful 6000 year old coral cay situated in the World Heritage listed Great Barrier Reef Marine Park. It is an iconic tourist destination popular with international and domestic day visitors and is home to the eco-sensitive Green Island Resort.

Green Island Resort is part of the multi-award winning Quicksilver Group. With just 46 rooms, the 4 Star Green Island Resort offers a unique reef and rainforest environment, complemented with the luxuries of an island resort. When the last day visitor ferry departs to the mainland, the island becomes an exclusive retreat. The Resort also manages the island’s day visitor facilities, restaurant and food outlets.

We are a close team and pride ourselves on first class customer service providing a quality and memorable experience for our island guests. A small community of Resort staff live on the island, with other positions commuting daily from nearby Cairns on a fast 45 minute catamaran journey.

How to apply  

To learn more about Green Island visit our website https://greenislandresort.com.au/

For confidential enquiries about this exciting opportunity contact Lani Vincent [email protected]


Applications close:  5:00pm Friday 23 February 2023



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