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Tour Desk Supervisor


Quicksilver Cruises


Based in Port Douglas, Quicksilver is Australia’s most awarded Great Barrier Reef tourism company, operating a comprehensive range of reef experiences; Quicksilver’s acclaimed Outer Reef Cruise, dive and snorkel adventures aboard Silversonic and Poseidon, and Wavedancer Low Isles sailing cruises.

From Port Douglas, we operate a modern fleet of five touring vessels including two iconic Wavepiercers, two dive and snorkel catamarans and a luxury sailing catamaran in addition to two reef platforms (pontoons) located on the Agincourt reefs. We also operate a fleet of luxury coaches between Cairns and Port Douglas, and the new Quicksilver Dive Centre.


We have a rare opportunity for an enthusiastic, knowledgeable and friendly person to join our Tour Desk team based in Port Douglas as our Tour Desk Supervisor.  Reporting to the Director of Sales you will be responsible for ensuring the delivery of amazing customer services, our product knowledge is always up to date, assisting in training the team and being a positive advocate for our world heritage listed area.  

Some of the tasks that you will be doing will be:

  • Ensuring the delivery of consistently high customer service.
  • Up-skilling of staff to enable them to handle day to day operations and any and special requests from customers
  • Ensure prompt and professional responses to all enquiries and booking requests received through the Port Douglas Tourist Information Centre website ensuring that all enquiries are responded to within a 24 hour turnaround period
  • Assist in managing both locations with efficiently in line with business requirements
  • Compiling monthly reports
  • Assist with rostering of staff – permanent and casuals

The person we are looking for will need to be flexible with working hours as it will require you to work weekends, have excellent communication skills and a high level of customer service delivery skills.  You will need to be highly motivated with a high level of personal presentation.  

Local knowledge, administration and reservations experience is an advantage

If you think that this role is for you, you can apply directly thruogh our website - www.quicksilvergroup.com.au/careers

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