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Reservations Supervisor

Great Adventures
  • Great Adventures
  • Located in Cairns
  • Hourly rate from $30.33

About the role

As an enthusiastic leader you will lead and motivate a team of reservation specialists to ensure delivery of exceptional customer services to our Great Adventures passengers. 

Reporting to the Reservations Manager your key responsibilities will include:    

  • Manage staff schedules and rosters, ensuring adequate coverage during peak times and adjusting staffing levels as needed based on demand and employee availability
  • Provide leadership and support to reservation staff, fostering a positive work environment, and promoting teamwork and collaboration
  • Ensure all reservations are booked with accuracy, and personalised guest preferences are shared as appropriate with internal stakeholders
  • Manage guest enquiries including feedback in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction and within guidelines
  • Maintain accurate records of reservations, cancellations and guest information


  • Stability in a long-established business proud of their inclusive culture and working environment
  • Discounted boat tours and cruises for your family and friends
  • Discounted diving tours in Cairns and Port Douglas
  • Corporate discounts on private health
  • Access to the Quicksilver Group Scholarship program for your children going to University
  • A wide range of special discounts with our industry partners and goods suppliers
  • Meet people from all over the world coming to the Reef for their once in a lifetime to visit one of the greatest World Heritage sites.

About you

  • Minimum of 2 years of reservations experience within the hotel/tourism sector (desirable)
  • Experience with Respax and RMS Property Management system (desirable)
  • Cash handling and reconciliation skills
  • High level of attention to detail
  • Effective communication skills in spoken, and written formats with both external and internal customers
  • Ability to work in a fast-paced environment demonstrating decision making skills with the ability to assess situations and make mutually beneficial decisions within established guidelines
  • Ability to work a 7 day rotating shift between the hours of 7am and 6pm

About Quicksilver Group  

We are proudly Australia’s leading Great Barrier Reef tourism company with operations based in Cairns, Port Douglas and Green Island. Our multi-award winning company comprises:

  • Quicksilver’s Outer Reef and Low Isles Cruises
  • Great Adventures’ Reef and Green Island Cruises
  • Silver Series Dive and Snorkel Adventures (Silverswift and Silversonic)
  • Poseidon Dive and Snorkel Adventures
  • Pro Dive Cairns
  • Ocean Spirit
  • The eco-sensitive Green Island Resort 

Living and working in our unique natural environment brings many rewards and company benefits - the Great Barrier Reef is quite literally our office! We offer flexible working conditions and have career opportunities across a wide range of areas from customer service through to engineering and corporate support. To join our dynamic and professional teams, we seek people with the right attitude and skills who are able to demonstrate values of respect, delivery of amazing customer service while promoting a safe working environment and pride in your work. We look forward to receiving your application.

How to apply  

To apply for this position, please visit the link below.

To learn more about the Quicksilver Group visit our website https://www.quicksilvergroup.com.au/  

For confidential enquiries about this exciting opportunity contact Brooke Devine via email at  [email protected]

Applications close:  5:00pm Tuesday 20 February 2024

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To apply for this position, please visit the link below or scan the QR code to the left.

Link for applying to this position:


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