Reservations Clerk
- Located in Cairns
- Part-Time (12-month maternity leave relief)
- Daily rate $247.20
- Flexible roster, with some weekend work
Pro Dive Cairns is seeking a friendly and enthusiastic Reservation Clerk to join our team on a part-time basis for 12 months maternity leave relief. Whether you're a passionate diver or just love the idea of helping others experience the Great Barrier Reef, this is your chance to be part of a team that delivers world-class dive adventures every day.
About the role
As a Reservation Clerk, you will be the first point of contact for guests booking their next adventure with us. You’ll assist with reservations, customer service enquiries and general administrative tasks in a busy and supportive environment.
Your key responsibilities will include:
- Respond to customer enquiries via phone, email and in-person in a professional and timely manner
- Process bookings and payments using the reservations system (training provided)
- Accurately provide information about our dive courses, liveaboard trips and other products and services
- Liaise with agents, tour desks and internal departments to ensure seamless guest experiences
- Maintain up-to-date and accurate reservation records, including special requests and guest details
- Assist with reconfirmations, amendments and cancellations in line with company policies
- Support with daily administrative tasks
About you
- Previous experience in reservations, tourism, or customer service (desirable)
- Strong communication and computer skills
- Ability to work in a fast-paced environment and multitask
- Friendly and professional manner with a strong attention to detail
- Availability to work a rotating roster, including some weekends and public holidays
How to apply
To be considered for this role, please provide a cover letter and CV.
To learn more about the Quicksilver Group visit our website https://www.quicksilvergroup.com.au/
Applications close: 5:00pm, Thursday 7th August 2025
To apply for this position, please visit the link below or scan the QR code to the left.
Link for applying to this position:https://qsg.re/5kmw
