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Quicksilver Cruises

Quicksilver Cruises COVID-19 Safety Measures

Last updated: 1st Dec, 2021


Important Information: COVID-19 Vaccination Requirements

The Quicksilver Group is committed to ensuring the health and safety of all our customers and staff when travelling with us and attending our facilities. As a COVID Safe company, it will be a requirement that all customers and staff must be fully vaccinated against COVID-19. 

In accordance with the Queensland Government public health directive, as of 17 December 2021 it will be a requirement for all customers 16 years and older to be vaccinated with an approved COVID-19 vaccine in order to travel with us, unless they have been granted an appropriate medical exemption. It will be a requirement that proof of vaccination must be shown before joining any of our Great Barrier Reef experiences. 

Proof of vaccination can be shown by:
  • Linking your COVID-19 digital vaccination certificate to your Check In Qld app. 
  • If unable to use the Check in Qld app, you can alternatively show proof of your COVID-19 vaccination certificate via the Medicare app, or a printed copy of your COVID-19 vaccination certificate, or immunisation history statement.   

 

Show your proof of vaccination …

Port Douglas Cruises:

Quicksilver Silversonic, Wavedancer, Poseidon, Quicksilver Dive 

 

At vessel boarding

Dive Course: At check-in


Importantly, customers that check-in and are unable to provide proof of vaccination will be declined travel and cancellation charges may apply relevant to product cancellation fees.
Thank you for helping to provide the best protection for a safe and healthy environment for all of our customers, staff and wider community. Please don’t hesitate to contact our friendly reservations teams should you have any questions.

Safety Measures


The Quicksilver Group is committed to ensuring your health and safety at all times. Across our Quicksilver and Great Adventures operations, each facility and vessel has a COVID Safe Plan to minimise any potential risks so you can enjoy your Great Barrier Reef experience in confidence. For your assurance, an overview of measures and additional precautions in place include the following.

Check in Qld App
We’re using the new Check In Qld app to help keep you COVID safe during your visit. It’s free, quick and easy to use.

If you don't already have the app, before your day of travel:
When you check-in:
  • open the app on your phone
  • select ‘Check in Now’ and scan or enter our QR code.
General measures implemented as mandatory include:
  • All persons must sanitise hands on boarding vessels (hand sanitiser will be provided).
  • Customers/Family Groups will be asked to provide a verbal or written declaration on Check-in and a further verbal declaration when boarding one of our vessels.
  • Unwell persons are not permitted to travel (see Customer Pre-screening)
  • Vessel and tour passenger numbers limited in line with current Government directions.
  • Cashless transactions preferred.
  • Hand sanitising and hand wash stations throughout vessels.
  • Social distancing advice announcements onboard.
  • Staff training and awareness of COVID safe practices.
  • Signage displayed onboard.

Customer Pre-screening
  • For the safety of all customers and staff, if you are displaying cold and flu-like symptoms potentially consistent with COVID-19, you MUST NOT attend the scheduled tour. COVID-19 symptoms include cough, fever, sore throat, fatigue and shortness of breath. If you are unable to travel on one of our Quicksilver or Great Adventures vessels as a result, and unable to travel on another day, you will be offered a full refund as per our refund policy.
  • The Quicksilver Group has the right to refuse participation in tours and activities should customers refuse to comply with the conditions of COVID safe practices.
The Australian Government advises that the following people are most ‘at risk’:
  • aged over 70
  • aged over 65 with a material medical condition
  • Aboriginal or Torres Strait Islander aged over 50 with a material medical condition 
  • people with material medical conditions 
  • people who are immuno-compromised
Staff Screening
  • All staff are aware that they MUST NOT attend work if they have any symptoms potentially consistent with COVID-19.
  • Staff screening will be undertaken prior to commencement of each work day.
Social Distancing
  • Onboard our vessels, seating capacity has been limited in line with current Government directions.
  • Partners/family units (ie with the same residential address) will be managed as equivalent to one individual. As with individuals, each family unit will be required to maintain appropriate social distancing from individuals who are not part of their direct family unit.
Food Service
  • Modifications have been made to meal services to comply with food service requirements. Self-service buffets are available complying with food safety regulations.
Cleaning & Hygiene - Additional COVID-19 measures:
  • Customers and staff will be provided access to hand sanitisers.
  • Additional cleaning and disinfecting of surfaces and washroom facilities will be completed throughout your visit with us.
  • Dive and snorkel equipment: As per normal practice, all equipment is sanitised with approved disinfectant after each use.
  • Additional hygiene and social distancing signage has been installed.

These general guidelines are in compliance with Queensland Health and Australian Government Department of Health current recommendations, and the Queensland Tourism Industry Council (QTIC) COVID Safe Plan. Advice will be amended in accordance with the most up to date recommendations.

Safe travels and we look forward to welcoming you to experience the wonders of the Great Barrier Reef with you soon.
For further Information
Should you have any queries, please do not hesitate to contact our teams at:
 [email protected]